Privacy policy
Inkriti (“Company”, “we”, “our”, “us”) values the trust you place in us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit or make a purchase from www.inkriticrafts.com (“Website”). This policy applies to current and former visitors to our website and to our online customers.
By using our Website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, email address, phone number, and shipping/billing address.
- Order and Transaction Details: Product preferences, purchase history, payment method (note: we do not collect or store credit card details directly)
- Technical Data: IP address, browser type, device information, and usage data via tools such as Google Analytics and cookies
Payment details are processed securely through our authorized payment partners such as Razorpay and ICICI Bank. We do not store sensitive payment information like credit card numbers or CVV.
How We Collect Your Information
We collect your personal information in the following ways:
- When you create an account or place an order
- When you sign up for newsletters or marketing communications
- When you contact us via email or support channels
- Automatically through cookies, analytics tools, and other tracking technologies
Use of Your Information
We use the information we collect to:
- Process and fulfill your orders
- Contact you about your orders or account
- Send you updates, offers, or marketing material (you may opt out at any time)
- Improve our website performance and customer experience
- Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.
Sharing of Information
We may share your information with:
- Payment processors, to complete transactions
- Shipping partners, to deliver your orders
- Service providers, who support our website or marketing operations (under confidentiality agreements)
- Government authorities or law enforcement agencies, if required under law
Security Practices
We implement appropriate technical and organizational measures to protect your personal information. In line with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we maintain physical, electronic, and procedural safeguards to secure your data.
Access to your personal data is limited to employees or service providers who need it to perform their duties and are bound by confidentiality.
Your Rights
As per Indian law, you have the right to:
- Review the information you have provided to us
- Correct or update your personal data
- Withdraw consent (subject to terms and conditions)
- Request deletion of personal data, where applicable
To exercise these rights, you can contact us at inkriticrafts@gmail.com.
Retention of Information
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Updates to this Privacy Policy
We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: inkriticrafts@gmail.com
Address: 2nd floor, 4, Jatin Bagchi Road, Kolkata - 700 029
West Bengal, India.